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Read our rental policy so you will be fully informed before you reserve your car or motobike.
In Our Rental Prices include the following:
Your rental is protected with our 100% Worry Free Insurance! In the event of fire or theft to the car, you are not required to pay any excess as long as the use of the car is according to terms & conditions below.
At rental pick-up no deposit is required.
The renter is insured for the rental vehicle damaged by accident.
The renter is insured in case the vehicle is stolen, except if theft occurs because of negligence. Any stolen belongings in the interior of the car (eg. cameras, travel bags or cell-phones) are not covered by any insurance.
Car hire Terms & Conditions
Age:
The drivers must be a minimum of 20 years of age.
Driver's licence:
Drivers must hold a valid license for at least one (1) year. National Driving Licenses issued in EU. are accepted. An International Driving License is required in all other cases.
Traffic Violations, Traffic fines and Administrative Sanctions:
Tickets and appended administrative sanctions resulting from any violation of the Greek Traffic law during rental period, is solely the renter's responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.
Taxes:
V.A.T (Value Added Tax) 24% is included in our rates
Additional Drivers:
One (1) additional driver can be registered with extra charge. The cost is 5 EUR/day per driver.
Roadside Service:
In case of the unfortunate event of a breakdown/accident not resulted from violation of Greek Traffic Law, your car will be replaced with another same or bigger size within 24 hours.
No additional charges on flight delays:
All our employees are always informed for your arrival time, as well as last minute flight schedule changes that might occur. They will wait for your arrival flight in order to deliver you the booked vehicle.
Modern and safe vehicles:
We are able to guarantee that you will be delivered a safe, well maintained and well serviced vehicle.
Key Loss:
The customer is liable for all costs to replace keys which have been lost or damaged, the cost of retrieval of keys which have been locked inside a vehicle.
Tyres Damages:
Non-repairable/burst tyres are not covered by the insurance. If the tyre is repairable the customer may repair it and the company is obliged to refund any costs.
Grace Period:
First hour delay in return is not charged as long as our company is informed. Next 3 hours are charged at €10 per hour. Over 4 hours delay one day rate will be charged.
Delivery & Collection of vehicles:
We can deliver/collect vehicles from all supported locations in including Heraklion airport,Heraklion port. After-hours deliveries and retunrs (21:00 - 08:30) are subject to a 20€ charge payable on arrival. If the rental is over 15 days you will not be charged with pickup -dropoff fees.
Ferrying the vehicle & Across the border rentals:
Ferrying the car to and from any island or mainland is not allowed. All insurances will be voided and the renter will be responsible for any damage caused if the vehicle is driven elsewhere than Crete Island.
Off Road & cleaning fine Penalty:
Off road driving (off road means driving anywhere else except asphalt) is penalty 100€ & cleaning fine from 50€-150€.
CANCELLATION & REFUND POLICY:
FREE CANCELLATION of your booking up to 48 hours before pickup. After this period the below cancellation policy will apply. VIP WHEELS RENTALS will NOT charge you for the full rental amount at the time of reservation. We ONLY charge you a 30% deposit to ensure your vehicle is reserved. The cancellation policy therefore only applies to the deposit. All cancellations must be made by e-mail to info@vipwheelsrentals.com. We must receive a cancellation notice a minimum of 48hrs before vehicle collection. No refund will be given for 'No shows'. All cancellations should be made via email e-mail to info@vipwheelsrentals.com and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking. - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick up.
What is a no-show? A no-show occurs for the following reasons:
1 - You didn't inform us about your cancellation prior to your pick up date.
2 - You failed to provide the documents
Use of Vehicle:
All insurance coverings & waivers are valid provided that that the renter has complied with all terms & conditions. The renter is obliged to pay for repairing costs of any damage caused to the rental vehicle if the use of the car is not proper, as below:
The vehicle is operated on any unauthorised road, non-asphalt road, dirt road or off-road . The renter violates traffic rules (eg. road signs, speed limits, road direction). The renter ignores any unnoticed accident or damage to the vehicle. The vehicle is operated in any race, speed test, rally or contest or the vehicle is used for the purpose of reward (taxi or courier service). The vehicle is driven by any person disqualified from holding or has never held a driver’s licence appropriate for that vehicle or is not a registered driver in this agreement. The driver of the vehicle is under the influence of alcohol or any drug that affects his ability to drive the vehicle. The vehicle is operated outside of the hire or any agreed extension of that term. The vehicle is willfully or recklessly damaged by the renter (note: burning out a clutch, sitting/standing on the bonnet/boot/roof of the vehicle, damages to the vehicle interior).
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